Covid-19 Policies and Guidelines

While a welcoming home-away-from-home stay is always our goal, currently we’re extremely mindful of the world-wide focus on the Novel Coronavirus – COVID-19. We take our responsibility with COVID-19 very seriously. At this time travel safety and travel flexibility are our top priority.

Travel Flexibility

If you are looking to book accommodation directly with Hawley Place, you can book with confidence knowing that your stay is fully cancellable up to 24-hours in advance of your stay date. In this ever evolving COVID-19 situation, please be assured that we are embracing the flexibility of our cancellable options.

Should you have booked a room through an online travel agent (OTA), such as Expedia or Booking.com, please contact that company directly in order to complete a cancellation or change, according to their terms, conditions and policies.

Travel Safety

At Hawley Place Bed and Breakfast we have developed COVID-19 best practices and processes to ensure your safety and comfort. We ask all guests to respect physical distancing, exercise personal hygiene best practices, and in accordance with direction from the World Health Organization, encourage guests to wear face masks when in public areas.

Cleaning Protocols

We take great pride in maintaining a clean and welcoming environment for guests. While our regular cleaning protocols are rigorous, we have put additional protocols in place during this period where the containment of COVID-19 is paramount. We have increased the frequency of cleaning key public spaces, wiping down frequently touched items such as door handles and light switches with a bleach-containing, germ-killing formula. Guest rooms are now left idle for 24 hours after guest checkout, before a thorough cleaning takes place.

Hotel Amenities

We have limited the availability of some amenities including common areas and food and beverage operations. These adjustments to available amenities will remain until new direction is received from local health authorities.

Breakfasts

Seating will be arranged such that individual groups will be seated separately at one hour intervals to ensure a proper cleaning regime can be maintained between groups. Weather permitting, seating on the deck can be utilized. All safety precautions will be used by us during all food preparation.

Unwell Guests

Should a guest at Hawley Place be identified as unwell, the guest should determine if they are exhibiting symptoms of COVID-19 including:

Headache
High fever
Fatigue/drowsiness
Sore throat, cough, chest congestion, difficulty breathing
Muscle aches and pain
Whether they have been in contact with someone diagnosed with COVID-19

If two or more of the identified symptoms and/or situations are true for the individual, the individual will be asked to self-isolate, and a doctor will be contacted on their behalf so that the individual can be evaluated. Staff who have had contact will be asked to don masks, leave work, and affected areas will be sanitized.

Should a Hawley Place guest be identified as having a confirmed case of COVID-19, the local health authority will be immediately contacted, and the property will follow all associated direction from our local health authority.

Personal Hygiene Best Practices

All staff and guests will use best practices associated with minimizing exposure and spread of germs and associated illnesses. Diligence in regular hand washing, the use of anti-bacterial formulas, coughing or sneezing into their sleeve (never hands) and minimizing face touching.

We understand the necessity of prioritizing guest and staff safety at this time and our goal is to respect the processes and protocols while ensuring a warm and welcoming experience.

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